You asked, we answered.

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Need assistance? The team at Joia Collective has compiled answers to some of the most frequently asked questions below. If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.

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CAN YOU HELP ME CHOOSE AN ITEM?

We pride ourselves on helping you find exactly what you're looking for. Whether it's something for yourself or a gift, we're here to guide you. You can also pass by our warehouse and personally go through our selection. Contact us for more info.

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HOW DO I PURCHASE A GIFT CARD?

You can view the card on the gift card page. Select an amount, enter the recipient's details, set when they want the card delivered, and pay. Once the payment is completed, the gift card recipient gets an email with their unique gift card code.

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HOW DO I REDEEM A GIFT CARD AT CHECKOUT?

To redeem the gift card, heads over to the shop and finds items to purchase. During payment, click Redeem a gift card and enter your unique gift card code. If the order total is more than the value of the card, you can pay the difference using an other payment methods. If the order total is less than the gift card value, any amount left over after making a purchase can be used for future purchases.

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept cash or a bank transfer. Choose your option at the check out page.

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DO YOU OFFER SAME-DAY DELIVERY?

We will do our utmost best to accomodate your needs. Our deliveries usually happen within 1-2 days, but if you need an urgent delivery, please contact me.

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CAN I HAVE MY ORDER GIFT WRAPPED?

Of course!! Just let us know what you need wrapped. You can write that down in the checkout page.